All redemptions of MPK Points are final and irrevocable - this means that if a transaction that involves the redemption of MPK Points is cancelled, those points will not be refunded back to your account. For example, you want to return purchased goods and get a refund from the redeeming business, then the terms of the cancellation of the purchase and any refund will be as agreed directly between you and the business. You may want to confirm with a business how such refunds are handled with items purchased with MPK points before buying. The City of Monterey Park will not be responsible for crediting or debiting your account or the businesses with MPK Points or the business’ accounts in connection with such a cancellation.
The exception to this rule is if the redemption transaction is cancelled because of a technical error (for example - you paid the wrong amount), and you notified customer support at firstname.lastname@example.org about this error within 2 business days from the erroneous redemption transaction.